Frequently Asked Questions

Hypergen is an Australian AI consultancy based in Geelong, Victoria, founded in January 2025 by a former Microsoft Data and AI lead. Hypergen helps established organisations accelerate with AI through Microsoft 365 Copilot training, adoption support, executive AI strategy and AI agent development. Every recommendation rests on hands-on delivery work. Read more about Hypergen.

Yes. Hypergen is a Microsoft Solutions Partner for Modern Work. Microsoft awards the designation on performance, skilling and customer success, so Hypergen's people hold the required Microsoft certifications and the firm submitted evidence of its customer work for Microsoft to assess. The same certified consultants deliver Hypergen's training, adoption support and build work. See why organisations choose Hypergen.

No. Hypergen does not resell Microsoft licences, so its recommendations are free of licence margin. Organisations buy Microsoft 365 Copilot through their existing Microsoft agreement or provider, and Hypergen focuses on training, adoption support and the AI solutions built on top. Read why Hypergen now recommends Microsoft 365 Copilot.

Yes. Hypergen was a finalist in the Emerging Business category of the 2026 Geelong Business Excellence Awards, from more than 300 nominated businesses. GeelongPort was also named a finalist in the AI Innovator, Industrial Sector category of the 2026 Australian AI Awards for the vessel and berth allocation agent Hypergen built with its team. See Hypergen's media and events.

Hypergen's Microsoft 365 Copilot training is a hands-on morning session in four modules: Copilot fundamentals, the prebuilt Word, Excel, Researcher and Analyst agents, building a custom agent, and a prompting masterclass. Participants work on their own laptops with a sample file pack and receive a certificate of completion with a shareable LinkedIn credential. See Microsoft 365 Copilot training.

Hypergen runs Microsoft 365 Copilot training in Melbourne and Sydney multiple times a month and also runs sessions in Adelaide. Training in Brisbane, Perth and Hobart is available on request, and Canberra, Darwin and regional centres can be arranged. Sessions run at your office or at a venue Hypergen arranges. See Copilot training in Brisbane, Perth and Hobart.

No. People ask their most useful questions about their own work, and a private room lets them speak openly, so Hypergen trains one organisation at a time. Around 15 people is a good group size. Very small organisations can bring partner businesses together, and Hypergen is open to running a joint session. Ask about a session for your team.

Yes. Hypergen delivers Microsoft 365 Copilot training remotely and in hybrid sessions, and has run hybrid sessions successfully. Facilitators bring remote participants into the exercises directly so they take part as fully as the room. Hypergen recommends two screens for anyone dialling in: one for the content and one to follow along in Copilot. See how the training day runs.

Yes. The exercises run in Microsoft 365 Copilot on each participant's own laptop, so every attendee needs an active paid Microsoft 365 Copilot licence and should be signed in before the session. Participants can use Hypergen's sample file pack or bring their own work. Check the training prerequisites.

Yes. Teams ready for more sophisticated work can book an advanced half-day class on Copilot Studio and advanced Copilot Cowork skills, available on enquiry. The optional afternoon after Copilot training can also be an advanced Cowork build session or use case exploration. The class sits within Hypergen's Copilot adoption programme.

Copilot Cowork is the agentic capability in Microsoft 365 Copilot that plans and runs multi-step work across your files and applications. It is built with Anthropic's Claude models, grounds its work in Microsoft 365 content through Work IQ and asks for approval before actions such as sending email. Hypergen has trained organisations on Cowork since its release in early April 2026. See Advanced Copilot Training.

Copilot Cowork reached general availability on 16 June 2026, moving out of Microsoft's Frontier early-access program. It is billed on usage in Copilot Credits, separately from the Microsoft 365 Copilot licence, and the model chosen for a task affects its cost. Starting on pay-as-you-go with a monthly cap gives a baseline before committing. Read what changed at general availability.

Copilot Cowork uses Claude models from Anthropic, so an administrator must first enable Anthropic as a subprocessor in the Microsoft 365 admin centre. Access can then be scoped by user, role or group, and Purview data loss prevention policies apply to prompts and outputs. Read Hypergen's guide to Copilot Cowork.

Use spikes at training, then falls back as people return to familiar habits, often settling at around once a day. Hypergen's Copilot adoption programme carries teams through that dip with quarterly adoption reviews, one-on-one coaching, an executive immersion and build support. The measure of success is habitual use of around once every ten minutes. See the Copilot adoption programme.

Usually only a light one. Microsoft 365 Copilot works inside each person's existing permissions, so the main exposure is information that has been overshared. Hypergen starts with a focused check of SharePoint permissions to protect sensitive sites, and your MSP makes any configuration changes. A broader assessment is only worth doing where significant risk already exists. Read Hypergen's view on readiness.

For most organisations, yes. Microsoft 365 Copilot runs inside the organisation's own tenant under each user's existing permissions and does not browse the internet directly, so it can only reach what a person can already open. The main exposure is information that has been overshared internally. Read how Copilot, Claude and other AI agents differ.

Licensing is the easy part, and most rollouts stall on adoption. Hypergen tiers training by audience, builds a prioritised roadmap and scores ideas against an eight-criteria framework, so only around 5 percent move into a governed Copilot Studio build. Hypergen works mainly with organisations of 100 to 1,500 seats, alongside their MSP. See the enterprise Copilot rollout.

Microsoft 365 Copilot works inside Microsoft 365 with each person's existing permissions and grounds its answers in their files, email and meetings, which puts AI where the work already happens and keeps security simple. ChatGPT, Claude and other models have their place, and Hypergen uses Claude for development work. Read why Hypergen recommends Microsoft 365 Copilot.

Hypergen Evergreen Coaching is Hypergen's Microsoft 365 Copilot support service, run month to month with no minimum term. Onshore AI consultants coach up to 3 of your AI Builders on prebuilt agents, custom Copilot agents and Copilot Cowork builds, with a monthly working session and adoption report, and your team owns what they build. See Hypergen Evergreen Coaching.

Yes. Hypergen works closely with existing MSPs and IT providers, who already know your environment. They handle SharePoint and security configuration, while Hypergen brings the AI expertise, training and adoption support. Working this way keeps a Microsoft 365 Copilot rollout simple and avoids duplicating work your IT provider already does. See the enterprise Copilot rollout.

For simple needs, your own team can often build an agent in Microsoft 365 Copilot with no cost beyond training. For larger builds, Hypergen works to keep costs under $20,000. Quotes above $100,000 are common in the industry and often overcomplicate the problem. Much of the effort sits in testing, so choosing the right use case keeps costs down. See AI agent development.

A focused AI agent can reach production in weeks. Hypergen took GeelongPort's vessel and berth allocation agent from first conversation to production in six weeks, with a person approving every recommendation and payback expected in under four months. Starting with a simple chat in, chat out prototype proves the value early. See AI agent development.

Start with chat in, chat out: a person asks, the agent answers and the person decides what happens next. An agent becomes risky once it is integrated into systems and automated past the point where anyone is watching. This approach costs less, carries significantly less risk and leaves plenty of value to capture before automating. Read how to think about building AI agents.

A loan application agent for a non-bank lender cut processing time from around 25 minutes to around 5 minutes per application and freed close to two full-time roles. A shipment notification agent freed close to half a full-time role. Both ran inside the client's existing Microsoft environment and went live in around six weeks. See Hypergen's projects.

Hypergen Rails is Hypergen's governed, spec-driven method for building custom software with AI. Every build starts from a written specification and ships with development, test and production environments, CI/CD and living documentation, deployed in your own cloud environment. The client owns the code outright. See Hypergen Rails.

Start with the leadership team. Hypergen's AI-First Thinking Executive Immersion is a half-day session at your site in which leaders build, score and sort their own AI initiatives into a roadmap for the next six to twelve months. Scoring each idea on a common basis turns a list of good ideas into an order the business can defend. See AI-First Thinking.

Hypergen's AI solutions are AI agents and products that take on routine work so your team can focus on more important tasks. They are grouped by where the work sits: managing people, processing paperwork, reporting and tracking, and winning customers. You can also build your own agents and products. Each one is scoped with you first and uses the simplest tool that solves the problem. Teams new to Copilot usually start with training, and teams with one costly manual process usually start with automation. See AI solutions.

Yes, for repetitive, high-volume documents. Hypergen's AI Document Generation takes one document type, such as a complaint response or a branded sales proposal, and proves out an AI draft about 80 percent complete with your policies and templates built in. Reviewers then refine the draft. See AI Document Generation.

Often, yes. Where inputs and outputs are clearly defined, full automation is realistic. Hypergen's AI Spreadsheet Reporting starts with your most time-consuming report and spends a few days testing how far your own data can be automated, then delivers a working proof of value or clear recommendations. See AI Spreadsheet Reporting.

An AI agent carries out the steps of a task much as a capable team member would. It reads documents and emails, checks them against your rules and prepares the work so your team can focus on more important tasks. Your people set the rules and make the decisions. Hypergen builds AI agents and products around how your organisation works. See Hypergen's AI solutions.

Yes. Hypergen builds rostering systems that put availability and qualifications in one view and flag clashes for managers to resolve. Timesheet tracking flags missing or misbilled time for a person to review. An AI knowledge assistant answers staff from your approved policies, and onboarding automation guides new starters through their paperwork and training. See solutions for managing your people.

Yes. AI agents can check that each document is complete and enter the data, match the invoices you receive and raise the invoices you send, and get each email to the right person with a draft reply ready for review. Exceptions go to a person and your finance team still approves payments. See solutions for processing paperwork.

Much of it. Hypergen brings your data together into scheduled reports that your people can question in plain English. AI agents draft project status reports, flag slipping tasks and capture minutes and tasks from meetings for a person to review. Full automation is realistic where the inputs and outputs are clearly defined. See solutions for reporting and tracking.

Hypergen tests how Copilot, ChatGPT and Claude describe your business and reworks your site so they can recommend you. AI also drafts website content and tender responses for people to check and approve. Hypergen builds CRMs around how your team sells and connects them to your email and finance systems. See solutions for winning customers.

Talk to us. The solutions on Hypergen's AI Solutions page are examples and do not cover everything Hypergen builds. If you can define what you want then Hypergen can generally help, and new ideas can join your solution over time. Hypergen looks at your systems first and agrees the cost with you before any work starts. Contact Hypergen.

It can be. Software built with AI often costs less than paying for subscriptions once 50 or more people need access. Hosting and platform costs still apply and the comparison depends on how much of a product you use. Hypergen agrees the cost with you before any work starts so you can compare the two. Read how the build versus buy equation has changed.

Every Hypergen consultant completes three Microsoft certifications in order: AB-900, PL-900 and the Microsoft AI Agent Builder Associate. Candidates can interview before holding all three, and achieving them is a condition of the probation period. Specialist certifications follow once a consultant finds the area they enjoy most. See the AI consultant learning path.

Hypergen has no open roles at the moment and welcomes speculative applications through its contact page. It hires into two paths, business analyst and software developer, and gives priority to people in regional Victoria and to those early in their career or changing careers. Working through the AI Skilling path first makes an application stand out. See careers at Hypergen.