Most organisations roll out Microsoft 365 Copilot and then hit the same wall: the licences are live, a handful of people use it well, and everyone else is unsure what to ask it or when to reach for the prebuilt agents. Hypergen provides ongoing M365 Copilot support to close that gap, so the investment you've already made starts producing measurable time savings across the business.
We're an Australian AI consultancy with a fully onshore team. Our M365 Copilot support packages give you a trusted partner on call, whether you need help getting more from Analyst and Researcher, building your own Copilot agents, or tackling something more ambitious in Cowork.
ONSHORE TEAM
PREPAID OR MONTHLY
Who This Is For
Our M365 Copilot support service suits organisations that:
- Have already deployed M365 Copilot and want to accelerate adoption
- Are seeing patchy usage and want to turn pilot wins into organisation-wide habits
- Have specific processes they suspect Copilot or Cowork could change, but need help proving it
- Want access to senior AI expertise without hiring in-house
Areas People Ask Us for Support With
Every engagement looks different, but the work typically falls into one of three areas. Support hours can draw down across any of them, or all of them, depending on where the value is.
Analyst, Researcher, and more.
Help your people get real leverage from the capabilities Microsoft keeps shipping, through prompt patterns that stick.
Grounded on your data and workflow.
Scoped to a real use case, designed with you, and handed over as something your team can own and maintain.
Work across files and apps.
Where Copilot shifts from chat assistant to digital colleague. The biggest productivity gains tend to show up here.
What's Included in Our M365 Copilot Support Packages
Packages are sold as a block of hours you draw down on over time. Two commercial models, same scope:
- Prepaid packages: a fixed block of hours, no expiry pressure, ideal for teams that want flexibility.
- Monthly commit: a set number of hours each month at a better rate, ideal for teams embedding Copilot across multiple business units.
Within either model, we cover the full range of M365 Copilot support work:
1. Getting the most from prebuilt agents
Microsoft keeps shipping new prebuilt capability, and most teams only scratch the surface. We help your people get genuine leverage from:
- Analyst agent for data questions that previously needed a BI request
- Researcher agent for deep-dive synthesis across internal documents and the web
- Other prebuilt agents as Microsoft releases them
This usually looks like working sessions with real business problems, turning them into repeatable prompt patterns and playbooks your team actually uses.
2. Building custom Copilot agents
When the prebuilt agents don't quite fit, we build Copilot agents tailored to your workflows. That includes scoping the use case, designing the agent, grounding it on the right SharePoint or Graph data, and handing over something your team can maintain.
3. Advanced work with Cowork
Copilot Cowork is where Copilot moves from chat assistant to something closer to a digital colleague that can work across your files and applications. It's also where the biggest productivity gains tend to show up. Our M365 Copilot support covers scoping Cowork use cases, building and testing them with you, and helping your team adopt them.
What This Looks Like in Practice
Three recent examples of how clients have used their M365 Copilot support hours.
We're helping a financial services client rebuild their renewals document process in Cowork. Early indications: an 80% ready draft generated in around 5 minutes, saving 2 to 3 hours per renewal.
At their volume, that pays back the engagement quickly and frees senior staff for higher-value work.
A wholesale client needed to consolidate data across multiple spreadsheets and present it in a different summary format for external stakeholders. We built a working proof of concept in 3 days, with 8 days total effort to production.
It saves about a day of manual work each week, with a payback period of roughly two months.
During a Copilot training session with a retail client, we showed them Cowork and shared some practical tips. They used it the same week to mine an extensive spreadsheet, pinpoint a complex logistics issue, and land on a way forward in time for a critical sales date.
No follow-up engagement required. Just the right capability at the right moment.
How We Work
Our M365 Copilot support model is built around three principles.
Business problem first
Support hours are easy to burn on generic feature tours. We focus every hour on something that matters to your P&L or your people.
Right-sized solution
Sometimes the answer is a 20-minute prompt coaching session. Sometimes it's a custom agent. We recommend what fits.
Onshore expert on the call
The person on the call is the person doing the work, with real experience turning Microsoft Copilot into measurable outcomes for Australian organisations.
Start With Training, Then Build From There
Most clients start their M365 Copilot journey with us through onsite training. It's the fastest way to get your team productive, and it gives us a shared understanding of your workflows before any support package kicks off.
Our aim is to deliver the best onsite Copilot training in Australia: hands-on sessions built around your real business problems, run by senior practitioners who use these tools every day.