Most organisations roll out Microsoft 365 Copilot and hit the same wall: a handful of people use it well, and everyone else is unsure what to ask it.
Ongoing support is one component of our Copilot adoption programme. Training starts the habit, quarterly adoption reviews set the priorities, and support hours keep the work moving in between.
Who You Work With
Australian consultancy
An Australian AI consultancy focused on practical, business-first use of Microsoft 365 Copilot.
Onshore team
The AI consultant on the call is the person doing the work.
Prepaid or monthly
Support hours as a prepaid block or a monthly commit, with the same scope either way.
Microsoft awards its Solutions Partner for Modern Work designation for certified people and customer work that meets its standards. Hypergen holds it, and the consultants who earned it are the ones who take your support requests.
What Support Hours Cover
Prebuilt Agents
Working sessions that turn real business problems into reusable prompt patterns. Analyst answers data questions that once needed a BI request, and Researcher synthesises internal documents and the web. We cover new agents as Microsoft releases them.
Custom Copilot Agents
Where the prebuilt agents don't fit, we scope and design an agent with you, ground it on your SharePoint or Graph data and hand it over for your team to maintain.
Cowork
Copilot Cowork works across your files and applications like a digital colleague, and the biggest productivity gains tend to show up here. We scope, build and test Cowork use cases with you and help your team adopt them.
How Support Packages Work
Support is sold as a block of hours under two commercial models with the same scope:
- Prepaid packages: a fixed block of hours with no expiry pressure, for teams that want flexibility.
- Monthly commit: a set number of hours each month at a better rate, for teams embedding Copilot across multiple business units.
Either way, we measure the hours by time saved, faster decisions and work you weren't doing before.
What This Looks Like in Practice
Renewals Document Process
We're rebuilding a financial services client's renewals document process in Cowork. Early indications: an 80% ready draft in around 5 minutes, saving 2 to 3 hours per renewal.
At their volume, that pays back the engagement quickly and frees senior staff for higher-value work.
Automated Reporting
A wholesale client needed spreadsheet data consolidated into a new summary format for external stakeholders. The proof of concept took 3 days, and production 8 days in total.
It saves about a day of manual work each week, a payback period of roughly two months.
Logistics Problem Solving
After we showed a retail client Cowork in a training session, they used it that week to mine a large spreadsheet and find a way forward on a complex logistics issue before a critical sales date.
No follow-up engagement required.
How We Work
Business problem first
Support hours are easy to burn on feature tours, so every hour goes on a problem that affects your P&L or your people.
Right-sized solution
The answer might be a 20-minute prompt coaching session or a custom agent, and we recommend what fits.
Onshore expert on the call
The person on the call does the work and has turned Microsoft Copilot into measurable outcomes for Australian organisations.
Where Support Fits in Copilot Adoption
Most clients start with onsite Microsoft 365 Copilot training, which gives us a shared understanding of your workflows before support begins.
The Copilot adoption programme adds a readiness check, quarterly adoption reviews, an executive immersion and an advanced class. Support hours supply the coaching and build capacity between reviews.
Frequently asked questions
Who is M365 Copilot support for?
Hypergen's Microsoft 365 Copilot support suits organisations that have deployed Copilot and want faster adoption, that see patchy usage and want pilot wins to become habits, that suspect Copilot or Cowork could change a process but need proof, or that want senior AI expertise without hiring in-house.
What commercial models are available?
Hypergen sells Microsoft 365 Copilot support as blocks of hours under two models with the same scope. Prepaid packages are a fixed block with no expiry pressure, for teams that want flexibility. A monthly commit is a set number of hours each month at a better rate, for teams embedding Copilot across multiple business units.
What does M365 Copilot support cover?
Hypergen's Microsoft 365 Copilot support covers prebuilt agents such as Analyst and Researcher, custom Copilot agents grounded on your SharePoint or Graph data, and advanced work in Copilot Cowork across files and applications. Onshore AI consultants do the work, and your team owns and maintains what they build.
How does Hypergen approach support engagements?
Hypergen runs Microsoft 365 Copilot support on three principles. Every hour goes on a business problem that affects your P&L or your people. The solution is right-sized, from a 20-minute prompt coaching session to a custom agent. The onshore AI consultant on the call is the person doing the work.
How does ongoing support relate to the Copilot adoption programme?
Ongoing Microsoft 365 Copilot support is one component of Hypergen's Copilot adoption programme, alongside a readiness check, quarterly adoption reviews, an executive immersion and an advanced class. Support hours keep the programme moving after training and between reviews, as AI consultants coach your people and build custom Copilot agents and Cowork solutions with them.
Talk to us about Copilot support
Tell us where your teams are with Microsoft 365 Copilot and which processes you want to change.